CUSTOMER CARE

PRIVACY & SAFETY

Z&S Event Management Ltd (trading as Cuppa Candles) is the owner of this website. We are committed to ensuring that your privacy is protected.

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We collect information from when you use our website. This includes information you provide when you register to use our site, subscribe to our services, search for a product or place an order on our site. The information you give us may include your name, address, email address and phone number and credit card information.

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You may access, change or correct your personal information by logging into your account. Please notify us if you do not wish your personal information to be stored. 

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Any of the information that we collect from you may be used in the following way:

- To improve our website.

- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

- To process transactions.

- To deliver your product to you.

- To send email updates about Cuppa Candles

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We are committed to keeping your personal data safe and secure and take all necessary and reasonable steps to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided.

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Payments

Z&S Event Management Ltd uses third party payment processors Apple Pay, Google Pay and PayPal to process payments for payments through the Website. We also use Worldpay at retail events. 

We use the Secure Socket Layer (SSL) encryption when an order is placed or your access your account information which encrypts your information before it is sent to us, to protect it from unauthorised use. To check the SSL is enabled you will see a green padlock at the URL address panel of your browser.

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Stored Data

We will not retain your data for longer than necessary and will only use it for the purposes set out in this Privacy Policy.

Newsletter

We occasionally send out newsletter emails to our subscribers. 

You can subscribe and unsubscribe at any time. 

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Google Analytics

We use a third party tracking software to monitor our visitors to better understand our visitors and to help us develop and continually improve our website and your experience. This software is provided by Google Analytics. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement of the website, but will not store, save or collect personal information. This information is only processed in a way which does not identify anyone. 

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Sharing Data

Your information will not be sold, exchanged, transferred or given to any other company, other than for the purpose of payment and delivery of the purchased product requested by the customer. Third party processors, such as credit card companies and shipping companies may process your information but only to the extent that is needed to assist us in providing a service to you.

Z&S Event Management Ltd only shares personal data to our service providers to help offer a better service for you. Aside from our service providers, Z&S Event Management Ltd will not disclose your personal data to any third party, except as set out below:

• governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers

• to comply with our legal obligations;

• to exercise our legal rights (for example in court cases);

• for the prevention, detection, investigation of crime or prosecution of offenders; and

• for the protection of our employees and customers.

Access to your Personal Information

Under GDPR, you are entitled to view, amend, or delete the personal information that we hold.

You have the following right to enquire what personal data we hold about you at any time, subject to a fee specified by law, & to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and (as set out above) the right to opt out of any marketing communications that we may send you. Please email hello@cuppacandles.com for assistance. 

Email us at hello@cuppacandles.com with any queries.  

Our Privacy policy can be updated or changed at anytime, so please check this page regularly. 

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Last Updated: 21st January 2021

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By using our website you consent to our Privacy Policy.